While it certainly doesn’t constitute a full POM interview, it is a way to capture some valuable information that can be used in planning. Brothers of Charity Services in Galway, Ireland, developed a POM Information Gathering Workbook based on the 21 quality of life indicators. Organizations around the world have developed tools that are used in conjunction with the Personal Outcome Measures® interview for information gathering, which can then help direct the person-centered plan. “A relaxed and thorough interview helps the person and his/her team to discover what is of utmost personal importance.” Developing A Person-Centered Plan This is the springboard to all future planning,” says Dori Leslie, President of CHI Friendship. “The POM interview is the springboard to developing the plan. CHI Friendship is a human services provider based in North Dakota that has achieved CQL’s Person-Centered Excellence Accreditation, With Distinction, and has integrated POM interviews into their organization. “The POM interview is the springboard to developing the plan.” Dori Leslie, CHI Friendshipĭiscovering personally defined outcomes is the essence of the Personal Outcome Measures®. This planning process, and the resulting person-centered service plan, will assist the individual in achieving personally defined outcomes.” Beyond this being the rule for waiver services, it is best practice for all service types. The Centers for Medicare and Medicaid Services (CMS) state in the Home and Community Based Services (HCBS) Settings Rule Guidelines “that service planning for participants in Medicaid HCBS programs under section 1915(c) and 1915(i) of the Act must be developed through a person-centered planning process that addresses health and long-term services and support needs in a manner that reflects individual preferences and goals. For example, when organizational supports are in place, people with disabilities are 39 times more likely to choose their goals! Organizations should be supporting people to choose their goals, which includes using the Personal Outcome Measures® to help direct person-centered planning. Our research indicates organizational supports can play a key role in facilitating goals and choice. For decades, the internationally-recognized tool has been an effective avenue for improving individual quality of life, while creating a valid and reliable data set. The interview covers a variety of topics, including choice, health, safety, social capital, relationships, rights, employment, and more. In a POM interview, 21 indicators are used to gain valuable insight into the lives of youth, adults, and older adults with intellectual and developmental disabilities, and psychiatric disabilities. The Personal Outcome Measures® is a person-centered discovery process, exploring the presence, importance, and achievement of outcomes, along with the supports that help people achieve those outcomes. The Personal Outcome Measures® Discovery Process These “3E’s” are an important piece of the Personal Outcome Measures® (POM), which is an internationally-recognized tool used to discover personally defined outcomes for people. People learn what they like and don’t like through education, experience and exposure. It’s observing people, watching verbal and non-verbal cues, talking to others who know the person well. By Elizabeth Sites, CQL Director of Organizational Excellenceĭiscovery is about getting to know a person, learning about what makes them the person they are.
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